Troubleshooting & FAQ

Authentication issues

Resolve login problems, password resets, and account access issues.

Can’t log in

Forgot password

  1. Go to use.runtype.com
  2. Click Sign in
  3. Click Forgot password?
  4. Enter your email
  5. Check email for reset link
  6. Create new password

Email not recognized

If Runtype says your email doesn’t exist:

  1. Check for typos in email address
  2. Try signing up—you may not have created an account yet
  3. Check if you signed up with Google instead of email/password

Wrong password

  1. Verify caps lock is off
  2. Use password reset if you don’t remember it
  3. Try signing in with Google if you used it to sign up

Google OAuth issues

OAuth error after clicking “Continue with Google”

Solutions:

  1. Clear browser cookies and try again
  2. Try incognito/private browsing mode
  3. Use different browser
  4. Ensure pop-ups aren’t blocked

Wrong Google account selected

  1. Sign out of all Google accounts
  2. Sign in to the correct Google account
  3. Return to Runtype and sign in with Google

Email verification

Didn’t receive verification email

  1. Check spam/junk folder
  2. Wait 5-10 minutes (emails can be delayed)
  3. Add noreply@agents.runtype.com to your contacts (verification email is sent from the agents.runtype.com subdomain)
  4. Request new verification email from dashboard
  1. Go to use.runtype.com and sign in
  2. Click Resend verification email
  3. Check email for new link

Account locked

If your account is locked after multiple failed login attempts:

  1. Wait for the automatic unlock period, then try again
  2. Or use password reset to unlock immediately
  3. Contact support if the issue persists

Two-factor authentication (2FA)

These steps apply if you have two-factor authentication enabled on your account.

Lost 2FA device

  1. Use backup codes provided during 2FA setup
  2. If no backup codes, contact support with account verification details

2FA code not working

  1. Ensure device time is synchronized
  2. Try next code (codes expire every 30s)
  3. Use backup code if available

Never share your password or API keys with anyone, including Runtype support. We will never ask for your password.

Session expired

If you’re logged out unexpectedly, sign in again. Sessions can expire after a period of inactivity; the exact session lifetime is governed by Runtype’s authentication configuration.

Multi-organization access

Wrong organization showing

  1. Click your avatar in top right
  2. Select Switch Organization
  3. Choose the correct organization

Can’t see expected organization

  1. Verify you were invited to that organization
  2. Check invitation email for acceptance link
  3. Contact organization admin to resend invite

Contact support

If you still can’t access your account:

  1. Email support@runtype.com
  2. Include:
    • Email address used for account
  • Last successful login date (if known)
  • Error messages or screenshots
  1. Support will help verify and restore access

Next steps