Runtype APIMessaging Conversations

Resume agent handling

Switch a messaging conversation from human-operator mode back to automatic agent handling. Any operator with write access to the organization may resume, including a conversation another operator took over (supervisor override); the takeover actor is audit attribution, not a lock. Returns 409 if the conversation is already in auto mode.

Authentication

AuthorizationBearer
API key or Clerk session token

Path parameters

idstringRequired

Response

Conversation resumed to auto mode
agentModestring
idstring
takeoverActorIdstring or null
takeoverActorTypestring or null
takeoverAtstring or null
takeoverReasonstring or null
updatedAtstring

Errors

400
Bad Request Error
401
Unauthorized Error
403
Forbidden Error
404
Not Found Error
409
Conflict Error
500
Internal Server Error